Return policy

Return Policy

Introduction

At Oxydise.co.uk, we strive to ensure customer satisfaction with every purchase and rental of our hyperbaric oxygen chambers. If you are not entirely satisfied with your purchase or rental, we are here to help. Please read our return policy below for detailed information on how to proceed with returns and exchanges.

Eligibility for Returns

  1. Purchase Returns:

    • To request a return, contact us within 14 days of the delivery date.
    • Items must be unused, in their original condition, and in the original packaging.
    • Proof of purchase (order confirmation, receipt) is required.

  2. Rental Returns:

    • Rental equipment must be returned within the agreed rental period.
    • Equipment should be returned in good working condition, with no damage beyond normal wear and tear.
    • Any damage or excessive wear may incur additional charges.

Non-Returnable Items

  • Custom-made or personalised items.
  • Consumable items such as filters and oxygen masks once opened.
  • Items marked as final sale or non-returnable at the time of purchase.

Return Process

  1. Initiate a Return:

    • Contact our customer service team at hello@oxydise.co.uk or call 01223 657444.
    • Provide your order number, details of the product you wish to return, and the reason for the return.

  2. Return Authorization:

    • Upon review, we will issue a Return Authorization (RA) number and provide instructions for returning the item.

  3. Shipping the Return:

    • Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
    • Clearly label the package with the RA number.
    • Ship the package using a trackable shipping method to the address provided by our customer service team. The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.

Inspection and Refunds

  • Upon receiving your return, we will inspect the item to ensure it meets the return eligibility criteria.
  • If approved, a refund will be processed to your original method of payment within 10 business days.
  • For rental returns, the deposit will be refunded minus any applicable charges for damage or excessive wear.

Exchanges

  • If you wish to exchange an item for a different model or size, please contact our customer service team. Exchanges are subject to availability and any price difference.

Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us immediately at hello@oxydise.co.uk or call 01223 657444.
  • We will arrange for a replacement or refund, including return shipping costs for defective or damaged items.

Contact Information

For any questions or concerns regarding returns, please contact our customer service team:

  • Email: hello@oxydise.co.uk
  • Phone: 01223 657444
  • Address:Unit 5 Studlands Business Centre, Studlands Park Avenue, Newmarket, England, CB8 7SS

Policy Updates

Oxydise.co.uk reserves the right to update or modify this return policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the update.